FAQs - Brexit

Will I need to pay any import or customs fees if my product is coming from Europe?

We absorb all customs fees and import charges when we receive items from our EU suppliers to our UK warehouse. Therefore, our UK Mainland customers will not pay any import or customs charges when they receive their items. We have also not increased our prices to cover any import of customs fees: our prices displayed online are the RRPs set by each individual brand.

Is Brexit causing any delays?

We are still able to source products from all our European brands. Some lead times for non-stock items have increased slightly as things can take longer to clear at customs but we have adjusted any lead times we provide you to reflect this. Please note that all lead times are approximate.

Import and customs fees for overseas customers

If you request items delivered to an address outside of Mainland UK, you may need to pay customs and import charges when you receive your items. We advise that you contact your local tax office, before ordering, to check what taxes and customs fees may be incurred. This responsibility lies with consumers and we will be unable assist you in these instances.

Minimum order value for EU delivery

There is a minimum order value of £200 inc. VAT (£166.67 ex. VAT) for orders to any EU country. The value of your order does not meet this minimum amount. VAT will automatically be removed from your order at the checkout once you select a delivery address to an EU country.

Will I need to pay VAT on my order to an EU country?

UK VAT will automatically be removed from your order at the checkout once you select delivery to an EU country. We advise that you contact your local tax office, before ordering, to check what taxes and customs fees may be incurred upon receipt of your items. This responsibly lies with consumers and we will be unable assist you in these instances.

For further information regarding overseas delivery, please visit our Export and Overseas Shipping page.